Privacy Policy for iconic-coffee.co.uk and CAFE:CONNECT App
Introduction
Welcome to Iconic Coffee. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit iconic-coffee.co.uk, purchase products or services, or use our CAFE:CONNECT app.
This Privacy Policy covers:

• Information collected via iconic-coffee.co.uk (the "Website")

• Information collected via CAFE:CONNECT (the "App")

• Information collected when you make purchases, sign up for courses, or engage with us on social media.

1. INFORMATION WE COLLECT
A. Website and Online Store
We collect the following types of personal data when you visit or make a purchase through the Website:

• Contact Information (name, email address, phone number, billing and shipping address)

• Payment Information (processed securely via third-party payment providers; we do not store full card details)

• Account Information (if you create an account: email address, password, purchase history)

• Order History (products purchased, order value, dates)

• Communications (emails, customer service interactions)

B. Training Courses
When you book a training course, we collect:

• Name

• Contact information

• Course preferences

• Payment information (processed securely via our payment providers)

C. CAFE:CONNECT App
When you download and use CAFE:CONNECT, we collect:

• Account Information: Name, email address, date of birth (if required), and phone number.

• Login Credentials: You can sign in using Apple, Google, Facebook, or other social logins. We will collect basic profile information from those providers in line with your privacy settings.

• Loyalty Activity: Stamps earned, rewards redeemed, visit history, purchases linked to the app.

• Location Data (optional): If you allow location access, we may collect data to show nearby offers, participating locations, or relevant promotions.

• Device Information: Device type, operating system, app version, and device identifiers.

• Usage Data: Frequency of app use, features used, pages viewed, and any app errors or crashes.

2. HOW WE USE YOUR INFORMATION
We use your information to:

• Process your orders, bookings, and payments.

• Manage your customer account and provide customer service.

• Deliver personalised offers and promotions.

• Track and manage your CAFE:CONNECT loyalty rewards.

• Send you transactional emails (order confirmations, loyalty updates, etc.).

• Improve our products, website, and app functionality.

• Comply with legal and regulatory obligations.

App-Specific Uses

• Track and apply loyalty stamps and rewards.

• Personalise offers and promotions based on your purchase history and preferences.

• Provide app updates and notify you of new features.

• Detect and prevent fraudulent activity or misuse.

3. SHARING YOUR DATA
We will never sell your personal data. However, we may share your information with:

• Service Providers: Payment processors, IT providers, delivery couriers, email marketing platforms, and analytics providers who help operate our business.

• Social Login Providers: If you log in via Apple, Google, Facebook, or other social media platforms, they will process your data according to their own privacy policies.

• Legal Authorities: If required by law or to protect our legal rights.

• Business Transfers: If we sell or merge the business, your data may be transferred to the new owner.

4. COOKIES AND TRACKING TECHNOLOGY
We use cookies and similar technologies to:

• Enable website functionality.

• Track website performance and usage.

• Provide personalised content and offers.

• Manage your shopping cart and checkout process.

• Remember your preferences (e.g., currency, language).

You can manage cookie preferences in your browser settings.
5. DATA SECURITY
We implement robust security measures to protect your data, including:

• Encrypted data transmission (SSL)

• Secure servers

• Restricted data access for authorised personnel only

• Regular system audits and security reviews

However, no system can be completely secure, so please exercise caution when sharing personal data online.
6. YOUR RIGHTS
You have the following rights under UK data protection laws:

• Access your personal data.

• Correct inaccurate or incomplete data.

• Request data deletion (subject to legal or operational retention requirements).

• Object to certain processing activities (e.g., marketing).

• Withdraw consent for optional data processing (e.g., location tracking in the app).

To exercise your rights, contact us at [insert contact email].
7. APP-SPECIFIC PRIVACY OPTIONS
Within CAFE:CONNECT, you can:

• Review and update your profile information.

• Manage social login connections.

• Opt-in or out of location services.

• Review your loyalty history and redemptions.

8. THIRD PARTY LINKS
Our Website and App may contain links to external sites or services. We are not responsible for the privacy practices of these third parties. Please review their policies directly.
9. CHILDREN'S PRIVACY
Our website and app are not intended for use by children under 16 without parental consent. We do not knowingly collect data from children under 16.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be posted on our website and app. Significant changes may also be communicated directly via email or app notifications.
11. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact:
Iconic Coffee
Email: drink@iconic-coffee.co.uk
Address: 85 Chapel Road, Worthing, West Sussex BN111HU
Effective Date: 1st March 2025